Frequently Asked questions

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About doing business with NHF


General Questions About the NHF WebSite:

1. Who uses the NHF website?

The NHF website is intended for use by mortgage professionals who are currently, or potentially will be, participating in any of the NHF-administered loan programs. The website is not intended for use by homebuyers.

Mortgage professionals may include, but are not limited to, the following:

  1. Real Estate and Mortgage Professionals
  2. Housing Finance Agencies or Authorities (HFAs)
  3. Investment Bankers working on behalf of HFAs
  4. Other housing-related organizations or entities
  5. Mortgage Insurance partners
2. How does a homebuyer apply for one of the NHF programs?

Loan or program applications are acquired directly from Participating Lenders. Participating Lenders are also responsible for providing potential homebuyers with applicable fees, interest rates and APRs. NHF is not a direct lender and does not provide nor accept loan applications to or from potential borrowers.

Participating Lenders are listed by program in the Program Index.




Lender Participation and Training

3. How do we become a Participating Lender for any of the NHF programs?

Each program has different participation requirements and documentation, as determined by the agency or entity responsible for the funding, the servicer and/or NHF. Contact Us toll-free at (866) 643-4968, or by email to request participation requirements for the specific program(s) of interest.

4. What type of training is offered and how do we sign up?

Program Training (for mortgage professionals) is conducted on behalf of the program sponsor. Training classes are typically conducted most frequently at the onset of a new program. The most common format is an Online Training format, where one registers for the online class ahead of time, and then joins the class via the internet and a teleconference line at the scheduled time. Learn more…




Loan Registration:

5. How do I get access to the Online Reservation System?

Each Participating Lender authorizes specific internal personnel with access to the Online Reservation System. Usually this is done at the initial setup and approval of the Participating Lender.

Please inquire internally with your branch or operations manager to find out what your internal process is for reserving loans and who may already be setup with access.

If you still need assistance with whom to contact at your office, or if additional authorizations are necessary, please Contact Us toll-free at (866) 643-4968, or by email.




Guidelines and Underwriting:

6. Where can I find the program guidelines, documentation requirements, etc.?

Program guidelines (Term Sheets) are listed by program in our Program Index. Guidelines are updated as changes occur, so it is important for Lenders to refer to the NHF website to access current guidelines.

7. Who should I contact with underwriting questions not covered in the program guidelines?

NHF does not make underwriting decisions outside of the published program guidelines. Underwriting questions should be directed to your internal underwriting department, program servicer and mortgage insurance provider, if applicable.













 
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